For West Malaysia, the usual timeline is:

Packing time: 1–2 working days
Courier transit: around 3 working days

For other locations, you can check the full delivery timing here: https://www.wunderbath.co/pages/shipping-information

Need it faster? For Klang Valley orders, Lalamove is available at checkout during selected hours. It’s also a good option if you’re buying a gift and need it to arrive soon.

If you need it urgently and you’re in Klang Valley, there are a few faster options:

1. Order from www.wunderbath.co and select Lalamove delivery at checkout. This is available Mon–Fri, 10:30am–3:00pm, excluding public holidays.
2. Order from www.wunderbath.co and select pickup. Our HQ is in Ara Damansara, and packing usually takes around 1 hour.
3. Order from GrabMart, selected items only https://tinyurl.com/WB-Grab
4. Order from Shopee Same Day Delivery, selected items only. Orders need to be placed before 12pm. https://shopee.com.my/wunderbath.co

Yes of course! 🥳 You may make the purchase first, then select pickup during checkout.

Once you reach our Ara Damansara HQ, you can stay in your car and call the Wunderbath Ops Team at +60378319971 with your car plate number and order number (call only, no WhatsApp). Our team will pass the order to your car, so you won’t need to look for parking.

NOTE: Pickup is only available Monday-Friday between 11AM-5:30PM. For Saturday pickup, please reserve your pickup time during the weekdays.

Shipping will not be arranged for failed pickup orders.

We don’t have a physical store yet!✨ For now all orders are done online.

If you want to know more about our scents and textures, please feel free to reach out to Wunderteam at +60 18 201-3303! Let us know which product you’re curious about. We’ll describe the scent and function as clearly as we can, and we can also share videos to help you decide!

Absolutely! We love to be a part of any celebrations you may have.
Purchase as usual from www.wunderbath.co.

In billing information, fill up your own address and contact number. For any order updates, we will always contact the number on your billing information. 

In shipping information, fill up your recipient’s address and contact number. Our courier partner will contact the number on your shipping information to arrange for delivery without revealing the parcel content.

We do not include order invoices in parcels 😊

We love making your parcel look good!

We encourage you to check our gift sets available. Most gift set comes with a cute gift box and greeting card! 

Individual products are wrapped in airtight packaging to keep them fresh and safe.

Otherwise, we pack loose products in a variety of shipping boxes (fret not, it will look good)

You can also purchase a specific gift box to really 'WOW' your recipient, you can purchase our accessorries here.

Let us know what you’re ordering and we’ll help make sure everything fits nicely togethe

Yes, definitely! You can choose to leave a custom message on the product page of all gift sets.

Do include “To:” and “From/Love/Sincerely/Best:” together with your custom message. Otherwise we will assume you’d like to gift anonymously.

If you have any doubts or need assistance, contact our Wunderteam at wunderteam@wunderbath.co or +60182013303.

Purchase the additional product separately and type in the "order notes" section upon check out that you would like it to be packed together with your gift set!

If you need it urgently and you’re in Klang Valley, there are a few faster options:

1. Order from www.wunderbath.co and select Lalamove delivery at checkout. This is available Mon–Fri, 10:30am–3:00pm, excluding public holidays.
2. Order from www.wunderbath.co and select pickup. Our HQ is in Ara Damansara, and packing usually takes around 1 hour.
3. Order from GrabMart, selected items only https://tinyurl.com/WB-Grab
4. Order from Shopee Same Day Delivery, selected items only. Orders need to be placed before 12pm. https://shopee.com.my/wunderbath.co

A good gift really depends on the person’s vibe.

Do they usually like calming scents, sweet scents, floral scents, or something more fun and colourful?

A simple gift set idea would be:

• 1 hero product, like a bath bomb or body product
• 1 Body Butter or soap gel (everyone loves these)
• 1 gift box or accessory

Share your budget with Wunderteam at +60 18 201-3303 and who the gift is for, and we’ll suggest a set that feels thoughtful without being too much.

You can shop directly from our website, right here!

We accept card payments, online banking, and TNG, so checkout should be pretty easy.

Ordering from our website is the best option if you want the full range, especially if you’re building a gift set or adding a gift box.

Ooh, you love a good deal, us too! 💛

If you don't see an announcement at the top of the page, we don't have any promos happening yet! 

Stay tuned to our socials https://www.instagram.com/wunderbath.co for the latest deals, we love surprising you 🥰

Yes we’re on Shopee too! 😊 But if you want the best deals and full product range, ordering direct from our website is the way to go.

If you’re buying several items or creating a gift set, ordering directly from our website makes it easier to add gift boxes and accessories in one order.

Based on our T&C, confirmed orders are non-refundable. You can read the policy here: https://www.wunderbath.co/policies/terms-of-service

But please feel free to reach out to Wunderteam at +60 18 201-3303 to let us know more about your concerns!

Oh no, I’m really sorry about that. That’s definitely not the experience we wanted you to have.

Could you please send us at +60182013303

1. Your order number
2. A clear photo of the item received
3. A photo of the parcel packaging, if available

We’ll check this with the team and sort it out for you ASAP! 🛁✨Usually our team can resolve all order related issues within 15 minutes.

Ooh the excitement of waiting for a parcel is real! 

If your order has already been dispatched, the tracking link should be in your email. Do check your spam or junk folder too.

If you can't find it, contact Wunderteam at +60182013303

All of our products are handmade FRESH locally in Malaysia.
We source ingredients from all over the world such as the United States, Australia, France, Germany, Spain, etc.

Yes, they are. We do not use any animal products (not even Beeswax) and we never ever test on animals!

Hi dear! We love making your parcel looks good 🎁

Gift Sets come with their own gift boxes!

Individual products are wrapped in airtight plastic to keep them fresh and safe. Your order will be packed in our standard boxes. But if you’d like a specific gift box, do purchase them with your order here https://www.wunderbath.co/collections/accessories 🥰💛

Let me know if you need some help to make sure the product fits well. 

it depends on the product type! All of our products comes with a printed batch number and best before date you can refer to. Generally, it's best to use within 1-3 years.

But generally, the sooner you use it, the better the scent, fizz, and texture will feel.

Absolutely! Each and every product we sell are formulated for the most sensitive of skin. However, to be absolutely sure and to avoid issues, please do a patch test before properly using any product.

A lot of customers with sensitive skin still enjoy our products, but everyone’s skin is different, so it’s always best to be a little careful.

We’d suggest doing a patch test first. Apply a small amount on a small area of skin and wait to see how your skin reacts before using it fully.

If you notice redness, itching, or discomfort, stop using it and rinse off.

If you have eczema, allergies, or an active skin condition, we’d suggest checking the ingredient list first and speaking to your doctor or dermatologist if you’re unsure.

For sensitive or flare-up-prone skin, it’s best to do a small patch test before using any new bath or body product.

If your skin is currently irritated, we’d suggest waiting until it feels calmer before using scented bath products.

By the way, our Fairy Godmother Body Butter has helped many eczema sufferers with their itchy skin. Check their reviews here: https://www.wunderbath.co/products/fairy-godmother-body-butter

Our plant-based products are formulated with sensitive skin in mind. 

But during pregnancy, it’s best to check with your GP or doctor before using any new body product, especially if you have sensitive skin, allergies, or a higher-risk pregnancy.

Also, have you tried our body butter? Our Body Butters has helped with itchy belly during pregnancies and helped reducing stretch marks as well.

For bath bombs, we’d suggest avoiding hot soaking. A short bath in slightly cooler or lukewarm water would be the gentler option. Also, please be careful getting in and out of the tub, as bath products can make surfaces slippery.

Our plant-based products are formulated with sensitive skin in mind, including kids! 

Our founder even used the bath bombs with her toddler since she was 6 months old. 

However, since everyone's skin sensitivity is different, we’d recommend doing a patch test first. But, generally, our other customers are using the bath bombs for their kids and have no issues!

Our products are formulated to be gentle on the skin, but it is not specifically formulated as tear-free.

We would still recommend avoiding direct contact with the eyes and rinsing thoroughly if it gets into the eyes 🫶🏻

Fill your tub with water, drop the bath bomb in, and let it fizz before enjoying your bath.

One bath bomb is usually meant for one bath. If your tub is a bigger size, we’d recommend using 2 bath bombs per tub. 

Our bath bombs do not stain your tub :D 

For the full after-bath feeling, body butter pairs really nicely after you towel dry. It helps your skin feel soft and moisturised after the soak.

Depending on the size, smaller bath bombs usually dissolve within 10 minutes. Bigger bath bombs may need longer than 20 minutes to fully dissolve.

Our bath bombs have never stained any tub before. But color or shimmer can sometimes cling if the tub surface is rough, old, or has a sticker on top.

You can easily rinse the tub before and after use with your shower head.

If you prefer something easier to clean, you can try our bubble baths. https://www.wunderbath.co/collections/bubble-bath

Bath Bombs do not have bubbles. They only fizz upon contact with water to release magical colour and tantalising scents! 
Bubble Bars/Dust on the other hand, does not fizz but they create fluffy bubbles!

Use both Bath Bombs and Bubble Bars/Dust for best effect 😉

That sounds lovely, thanks for considering Wunderbath!

We are so proud of our creative portfolio here:

https://www.wunderbath.co/pages/corporate-orders

To help us suggest something that fits your budget and timeline, could you share these details to us?

Name:
Contact:
Email:
Company:
Item interested in:
Quantity:
Budget per piece:
Target delivery date:
Delivery location:

We can also suggest gift boxes, add-ons, or custom-ready options if you’d like the final set to feel more complete.

Sure! We are so proud of our creative portfolio here:

https://www.wunderbath.co/pages/corporate-orders

To help us check what’s possible, could you share a few quick details to us?

Name:
Contact:
Email:
Company:
Item to customise:
Quantity:
Budget per piece:
Target delivery date: