Frequently Asked Questions
SHIPPING & DELIVERY
How long does delivery take?
For West Malaysia, the usual timeline is:
Packing time: 1–2 working days
Courier transit: around 3 working days
For other locations, you can check the full delivery timing here: https://www.wunderbath.co/pages/shipping-information
Need it faster? For Klang Valley orders, Lalamove is available at checkout during selected hours. It’s also a good option if you’re buying a gift and need it to arrive soon.
I need my order TODAY! Can?
If you need it urgently and you’re in Klang Valley, there are a few faster options:
- Order from www.wunderbath.co and select Lalamove delivery at checkout. This is available Mon–Fri, 10:30am–3:00pm, excluding public holidays.
- Order from www.wunderbath.co and select pickup. Our HQ is in Ara Damansara, and packing usually takes around 1 hour.
- Order from GrabMart, selected items only https://tinyurl.com/WB-Grab
- Order from Shopee Same Day Delivery, selected items only. Orders need to be placed before 12pm. https://shopee.com.my/wunderbath.co
Can I self pick-up?
Yes of course! 🥳 You may make the purchase first, then select pickup during checkout.
Once you reach our Ara Damansara HQ, you can stay in your car and call the Wunderbath Ops Team at +60378319971 with your car plate number and order number (call only, no WhatsApp). Our team will pass the order to your car, so you won’t need to look for parking.
Do you have a physical store?
We don’t have a physical store yet!✨ For now all orders are done online.
If you want to know more about our scents and textures, please feel free to reach out to Wunderteam at +60 18 201-3303! Let us know which product you’re curious about. We’ll describe the scent and function as clearly as we can, and we can also share videos to help you decide!
GIFTING
Can I purchase a gift from www.wunderbath.co to be delivered straight to friends and family?
Absolutely! We love to be a part of any celebrations you may have.
Purchase as usual from www.wunderbath.co.
In billing information, fill up your own address and contact number. For any order updates, we will always contact the number on your billing information.
In shipping information, fill up your recipient’s address and contact number. Our courier partner will contact the number on your shipping information to arrange for delivery without revealing the parcel content.
We do not include order invoices in parcels 😊
I’d like to send a gift to a friend, how will it be packaged?
We love making your parcel look good!
We encourage you to check our gift sets available. Most gift set comes with a cute gift box and greeting card!
Individual products are wrapped in airtight packaging to keep them fresh and safe.
Otherwise, we pack loose products in a variety of shipping boxes (fret not, it will look good)
You can also purchase a specific gift box to really 'WOW' your recipient, you can purchase our accessorries here.
Let us know what you’re ordering and we’ll help make sure everything fits nicely togethe
Can I add a custom message for my gift?
Yes, definitely! You can choose to leave a custom message on the product page of all gift sets.
Do include “To:” and “From/Love/Sincerely/Best:” together with your custom message. Otherwise we will assume you’d like to gift anonymously.
If you have any doubts or need assistance, contact our Wunderteam at wunderteam@wunderbath.co or +60182013303.
How can I add an additional product to a pre-set gift set?
Purchase the additional product separately and type in the "order notes" section upon check out that you would like it to be packed together with your gift set!
My friend’s birthday is today, can I get Wunderbath to urgently deliver products?
If you need it urgently and you’re in Klang Valley, there are a few faster options:
- Order from www.wunderbath.co and select Lalamove delivery at checkout. This is available Mon–Fri, 10:30am–3:00pm, excluding public holidays.
- Order from www.wunderbath.co and select pickup. Our HQ is in Ara Damansara, and packing usually takes around 1 hour.
- Order from GrabMart, selected items only https://tinyurl.com/WB-Grab
- Order from Shopee Same Day Delivery, selected items only. Orders need to be placed before 12pm. https://shopee.com.my/wunderbath.co
Which product should I buy as a gift?
A good gift really depends on the person’s vibe.
Do they usually like calming scents, sweet scents, floral scents, or something more fun and colourful?
A simple gift set idea would be:
- 1 hero product, like a bath bomb or body product
- 1 Body Butter or soap gel (everyone loves these)
- 1 gift box or accessory
Share your budget with Wunderteam at +60 18 201-3303 and who the gift is for, and we’ll suggest a set that feels thoughtful without being too much.
ORDERING & PAYMENT
How do I order?
You can shop directly from our website, right here!
We accept card payments, online banking, and TNG, so checkout should be pretty easy.
Ordering from our website is the best option if you want the full range, especially if you’re building a gift set or adding a gift box.
Do you have any discounts?
Ooh, you love a good deal, us too! 💛
If you don't see an announcement at the top of the page, we don't have any promos happening yet!
Stay tuned to our socials https://www.instagram.com/wunderbath.co for the latest deals, we love surprising you 🥰
